Refund policy

RETURN AND REFUND POLICY

Cancellation and returns

You may cancel your order before dispatch or within 14 days after receiving your goods, without giving a reason.

To notify us of your cancellation, email motryvo.support@gmail.com with your order number and a clear statement that you wish to cancel. You may notify us before your order arrives.

After notifying us, you have a further 14 days to send the goods back.

Return instructions

Please contact us before sending your return so we can provide the correct return address and shipping instructions. Do not send goods to the address printed on the original parcel unless we instruct you to do so.

You do not need our approval to exercise your statutory cancellation rights. Contacting us helps ensure your return reaches the correct destination.

Condition of returned goods

You may unpack and inspect the goods as you would in a shop. Please return all included accessories and use suitable protective packaging, preferably the original packaging where available.

We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Opening the packaging alone does not remove your cancellation rights.

Return shipping costs

For change-of-mind returns, you are responsible for the direct cost of return shipping. We do not charge a restocking fee.

For faulty, damaged, incorrect or misdescribed goods, we will cover the necessary reasonable return shipping costs. Contact us so we can arrange a suitable return method.

Faulty, damaged or incorrect goods

If your goods arrive damaged, are faulty, or do not match your order or their description, email motryvo.support@gmail.com with your order number and details of the problem. Photos or a video can help us assess the issue, where practical.

We will provide the appropriate refund, repair or replacement required by applicable consumer law. Your rights regarding faulty goods are not limited to the 14-day cancellation period.

Refunds

For cancellations, we will refund the amount due, including any standard delivery charge paid, within 14 calendar days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. If no goods were supplied, we will refund you within 14 calendar days of your cancellation notice.

Any extra charge for premium delivery above our standard delivery option is not refundable.

Refunds are issued to your original payment method unless you expressly agree otherwise. Your payment provider may take additional time to display the refund.

Sale items and exchanges

Sale items have the same statutory rights as full-price items.

For an exchange, contact us first. We may arrange a return and a separate order for the replacement item.

Your statutory rights

Nothing in this policy limits your rights under applicable consumer law. Any additional mandatory protections that apply in your country remain available.

Contact

For cancellations, returns or refund questions, email motryvo.support@gmail.com.